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Privacy Policy 

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Effective Date: 1st July 2024

At Family Mediation Online ("we", "our", or "us"), we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our family mediation services within England and Wales.

1. Information We Collect

We collect and process the following types of personal data:

  • Personal Identification Information: Name, address, telephone number, email address, and other contact information.

  • Mediation Information: Details relevant to family mediation, including information about family members, legal disputes, and personal circumstances necessary for the mediation process.

  • Payment Information: Billing details, bank account numbers, and transaction data for processing payments.

  • Website Usage Information: Information about your interactions with our website, including IP address, browser type, and cookies.

2. How We Use Your Information

We use your personal information to:

  • Provide Mediation Services: Facilitate family mediation sessions and manage the mediation process, including communications between parties.

  • Legal Compliance: Fulfil our legal obligations under family law or as required by courts or other authorities.

  • Communication: Respond to your inquiries, provide updates about your case, and manage any requests or feedback.

  • Payments: Process payments for services rendered and send invoices.

  • Improvement of Services: Analyse usage of our website and services to improve functionality and customer experience.

3. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

  • Consent: When you provide your personal data for mediation services, we obtain your explicit consent to process the data as required for mediation.

  • Contractual Necessity: We process data necessary for the performance of our contract with you.

  • Legal Obligations: In some cases, we are required to process your data to comply with legal or regulatory requirements, such as reporting to courts or legal authorities.

4. How We Share Your Information

We only share your personal information under specific circumstances:

  • With Mediation Professionals: Data may be shared with accredited family mediators involved in your case.

  • With Legal Authorities: We may share your personal data with legal professionals, courts, or other authorities if required by law or to comply with legal obligations.

  • Third-Party Service Providers: We may share data with service providers, such as IT support, hosting, or payment processors, to facilitate our services.

  • In Case of Business Transfers: If our business undergoes a merger, acquisition, or other transfer of assets, your personal data may be part of the transferred assets.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We implement secure storage and transmission protocols, and access to your data is restricted to authorized personnel.

However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Data Rights

You have the following rights under the GDPR concerning your personal data:

  • Access: You can request access to your personal data and obtain a copy of the information we hold about you.

  • Correction: You may request corrections to inaccurate or incomplete data.

  • Erasure: You can ask for the deletion of your personal data, subject to legal obligations.

  • Data Portability: You may request the transfer of your data to another service provider.

  • Object/Restrict Processing: You may object to or request restrictions on the processing of your personal data.

  • Withdraw Consent: If we rely on your consent for processing, you can withdraw this consent at any time.

To exercise your rights, please contact us using the details provided below.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.

8. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and track usage patterns. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

9. Children's Privacy

Our services are designed for adults involved in family mediation. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and the "Effective Date" will be updated accordingly.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

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